At the beginning of a year, many people make resolutions to change. They want to break a bad habit or start a good habit. Or they want to improve or reduce how or how much they do something. For some, the change is personal. Lose weight. Eat healthy. Exercise. Stop smoking. For others, the change is professional. Stay organized. Find greater work/life balance. Be on time to work. Have more patience. Be more pleasant to customers. For each person, it is a different resolution. Yet, everyone basically wants to do the same thing: change a difficult-to-change behavior. (After all, if it was easy to change the behavior, there’d be no need for a resolution!)
Indeed, changing a behavior is not easy. Even when a person really, really wants to change their own personal conduct, behaviors persist. Eating the wrong foods. Drinking too much. Smoking. Being tardy. Why is that? In part, it is because humans are creatures of habit. Habits — which live in a specific part of the brain (interestingly independent from the part of the brain that houses memory) — control of much of the automatic behavior we perform each day… often mindlessly. Many behaviors are done on auto-pilot with very little thought. If so much behavior is done on auto-pilot, how does a person break a bad habit or start a new behavior? For decades psychologists suggested that to change a behavior, one simply had to first change one’s attitude. But, it turns out that that is not really true. To change a behavior within, start by changing the environment outside. How so? And is there a way a manager or employee can use this to improve productivity, short-circuit undesirable work behaviors and increase profits? Continue reading





