Monday Mornings with Madison

Yearly Archives:
2015

Obsession: The Shared Quality of the Uber-Successful

Obsession is an idea or thought that continually preoccupies or intrudes in a person’s mind; a compulsive or even irrational fixation. Obsessive thinking often leads to habitual, uncontrollable behavior. Mildly obsessive behavior is seen as a personality quirk. In extreme cases, it is even characterized as a mental defect. In fact, there is even a recognized psychological condition called Obsessive-Compulsive Personality Disorder. People who have Obsessive-Compulsive Personality Disorder may engage in repeated illogical behaviors such as serial hand washing, compulsive checking (to see if a door is locked or an oven is off) or hoarding. Psychologists think that perhaps obsessive behavior originates from the brain’s warning system to ensure people worry about everyday things such as whether something is still good to eat, or to be aware if a noise is approaching from behind or to be alert to protect children from harm. Then it grows from there into thoughts and behaviors that are ‘out of control.’

Most people don’t want to be obsessive or be perceived by others as obsessed. In a world where one’s time and attention is pulled in many different directions, there is a general desire to achieve balance – balance between work and play; balance between taking care of oneself and doing for others; balance between action and rest. If balance is the ideal, then obsession is generally regarded as ‘the enemy.’ But some think that perhaps obsession has a bad rap. Is obsession always a bad thing? Can obsession be a good thing?
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Go Mobile or Go Home

Marketing is constantly evolving. First there was print advertising. Then came persuasive radio commercials. After that came colorful TV ads. Then, with the evolution of technology and the advent of the World Wide Web, companies established an online presence. Business owners quickly surmised that without a website, their company would not be perceived as ‘legitimate’ or ‘reputable’ by most consumers. Even the smallest mom-n-pop shops set up simple, informative websites Then, as e-commerce flourished, websites became more sophisticated. Then companies were forced to go social. Social media sites sprouted up like weeds and companies had to get engaged or be forgotten. All of this marketing takes time and costs money. Still, the pace of change is relentless and businesses are now facing yet another change thanks to the growing tidal wave of Smartphones. Used by tweens, teens and adults of all ages, Smartphones are quickly taking over the shopping landscape and businesses are now feeling pressured to design websites that are mobile-friendly.

However, many companies have been slow to embrace the mobile revolution. After all, setting up and maintaining mobile websites, in addition to traditional websites, is both costly and complicated. Why go mobile when a company’s standard website works just fine and is delivering tons of traffic and sales? The answer: because Google has just said so. And Google, the 800-pound gorilla of the digital realm, will not take “no” for an answer. Continue reading

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Cultivate Creativity for Business Success

Creativity is an invaluable skill… one that everyone wants to possess but not everyone has. It is a quality that companies desperately desire in its their employees, but one that has been nearly impossible to test for, spot or measure in any discernable way. From the smallest shops to the most successful Fortune 100 companies, everyone wants the most creative talent. Why is creativity so sought-after yet so elusive…. so needed and yet so scarce? It is because creativity makes people more effective and resourceful problem-solvers… and ultimately solving problems is what businesses do. That’s the crux of it. Solving problems is how companies make money.

In fact, whereas once upon a time, critical thinking – which is the ability to synthesize and evaluate information — was hailed as the essential process skill for success, today ‘creating’ is the most valued of all higher order thinking skills. In today’s fast-paced world, people need to be able to reframe challenges, extrapolate and transform information, and deal with uncertainty in order to spot opportunities and craft solutions. In fact, a 2010 IBM survey of 1500 CEOs in 33 different industries found that “creativity” was ranked as the most crucial factor for success. Given the increasing value of creativity, it is not surprising that more universities have added not only “Creative Studies” courses to their menu, but also full Creative Studies degree programs. That begs the question then, can creativity be taught, improved, and harnessed?
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Humor Me

There is nothing comical about the power of humor. Many of the greatest leaders in history are reported to have had a good sense of humor, even those that might have also had reportedly great flaws. For example, U.S. President Abraham Lincoln, who was believed to suffer from clinical depression, was known to have a keen wit. Possibly using humor as an antidote to his melancholy, Lincoln had no qualm about using self-deprecating remarks to ease tension and bond with others. U.S. President Dwight D. Eisenhower also understood the power of humor. Of it he said, “A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” The strong connection between humor and leadership was confirmed in a 2012 study by the Bell Leadership Institute in Chapel Hill, NC. The study found that when employees were asked to describe the strengths and weaknesses of senior leadership in their organizations, sense of humor and work ethic were mentioned twice as much as any other phrases. In the study, they surveyed approximately 2,700 employees in a variety of workplace settings over a two-year period. The obvious conclusion is that humor is a vital tool of leadership.

While it’s been said that laughter is the best medicine, it turns out that hilarity has not only real curative power, but also a number of other functions as well. It can be used for good. Humor can help a person bond with another person, release tension, set a person at ease, attract a mate or entertain a child. It can also be used to shed light on social issues in order to bring about change. But humor can also be used negatively to put a rival in his place, to camouflage outright aggression or to express an otherwise unacceptable thought. In the form of satire, humor can be used to mock and ridicule social and political institutions and individuals in the public eye. Indeed, humor has as many functions and styles as there are knock-knock jokes and variations on the “why did the chicken cross the road?” joke. So the key to using humor as a tool for success is knowing when and how to use it.
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Handling Difficult People – Part 2

In most companies, being a manager comes with certain perks. The manager may get a bigger or nicer office. The manager might have an assigned parking space. The manager is likely to make more money and earn more vacation time. However, being a manager is not a total cake walk. There’s a reason managers typically earn more and get more perks. The job can be tough. While a manager’s job primarily entails managing people, products and processes, make no mistake that dealing with challenging employees is probably the hardest part of the job. “Difficult employees” – which can be manifested in a myriad of ways – are time-consuming to manage. It is usually the most draining and thankless part of any management position.

Consider that the average workplace in the U.S. is hugely diverse in terms of the nationalities/ethnicities, job skills, personalities, attitudes towards work and life, individual quirks and personal preferences of its staff. It is a salad bowl of qualities, flaws and behaviors that, when mixed, may produce a qualified team and rich work environment. But it can also deliver some “difficult” employees whose personalities, attitudes, or approaches to work and life are so skewed that they create problems for colleagues and managers alike. What is a manager to do when faced with one of these exhausting employees? One thing is certain…. ignoring the problem is NOT the answer.
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Handling Difficult People – Part 1

According to Sam Walton, founder of Walmart, “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” If employees are the lifeblood of a company, then customers are its food and water…. the basic nutrition without which a company cannot exist. But digesting those nutrients is not always easy. Companies often struggle with how to handle ‘difficult’ clients. What is the right protocol for handling the most hard-to-please clientele? After all, the adage says that the customer is always right. If so, then how should a company handle those most challenging clients? Should a company kowtow to an ill-tempered client, even if it is at the expense of the morale and respect of the staff? Should a firm go the extra mile to please a fractious client even when that extra care means the transaction is no longer profitable to the company? Does it make sense for a business to indulge the over-the-top demands of an exasperating client if it is going to overwhelm the business and cause it to neglect the needs of the rest of the clients?

Is there an invisible line that, when crossed, means the client is no longer right? If so, where is that line? How will the rank and file employees of a business know where that line is? When it comes to handling challenging clients, companies do best when they communicate clear rules of engagement that protect the dignity and respect of both clients and employees, provide extensive training on how to handle difficult situations, and encourage staff to have genuine compassion for the needs of others. Even so, when all else fails, there may be times when a business should put the needs of the company and staff ahead of the tough client and just say no or say goodbye.
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Is a Workaholic the Best Hire?

Some say that it is better to work smarter, not harder. That makes it sound like old-fashioned hard work is just that… passe. That is, however, hardly the case. The most successful people are usually deemed the most “hard-working”. And by hard working, they mean people who work many long, arduous hours. In fact, they lead the pack of notorious workaholics. Consider this list published by BusinessInsider in 2012. Howard Schultz, Starbucks coffee mogul, works 13 hour days, 7 days a week. Mark Cuban, Mavericks owner and serial entrepreneur, worked seven years without a single vacation. Jeffrey Immelt, GE CEO, regularly puts in 100-hour work weeks. If that seems excessive, Marissa Mayer, Yahoo CEO, used to regularly put in 130-hour work weeks while at Google, in part by sleeping under her desk. Tim Cook, Apple CEO, works practically 365 days a year and commonly has staff meetings on Sundays. Indra Nooyi, Pepsi CEO, works 13-hour days while raising two daughters. Ryan Seacrest, radio and TV show host, carries what is considered a preposterous workload. Carlos Ghosn, Nissan and Renault CEO, spends 48 solid hours per month in the air and flies over 150,000 miles for work every year.

In a culture that prizes work ethic, overachievement, and financial success, people who are ‘addicted to work’ are seen by employers, colleagues, and customers alike as smart and ambitious go-getters. These chronic hard-workers have morphed into something else… workaholics. And this is often a label worn like a badge of honor. Employers see this ultra-focused work ethic as a positive, not negative. So is that what employers really want in their next hire? Should every employment ad say “Workaholic Wanted”?
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Is Less More When It Comes to Office Space?

There has been a growing trend of businesses cutting back on the amount of work space allocated per person. Sharing offices has become more common. Cubicles are getting tinier. And open shared space with a number of desks or work stations in one open area – once considered so cutting-edge — has become ubiquitous. Employees are being packed into ever-smaller spaces. There have been a few tech firms in the San Francisco Bay Area that have gotten to worker densities of up to seven workers per 1,000 square feet of space or 142 SF per employee. The average just a decade ago was four workers per 1,000 square feet. As the Russian adage says, they are packed so tight that there is no room for an apple to fall.

Last week, we looked at how smaller work spaces are impacting employee productivity. The evidence — at least in some occupations such as computer programming (which, like many jobs, benefits from quiet and concentration) — shows that cramped, busy, noisy offices can have a negative impact on productivity. In one study, programmers working in quiet, private offices were up to 10 times more productive than equally talented programmers in office environments that were busy, crowded and noisy. If small work spaces can affect productivity, what impact might smaller work spaces have on creativity and innovation. Whereas once upon a time, open shared office space was heralded as a springboard for collaboration, managers are reconsidering the evidence. Continue reading

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Is Less More When It Comes to Office Space?

Office design has been evolving over the last few years. Once upon a time, all managers and executives had offices with walls, doors, desks and furniture. Space was abundant and a deluxe office was a standard perk of working at most any successful company. Clerical, secretarial and support staff also had individual work areas such as cubicles or separated from other desks by partitions, cabinets and space.

However, with the advent of technology coupled with the increase in population density and the skyrocketing cost of office space, business owners have been increasingly forced to make more of every bit of space. Architects are tasked with being ever more creative in the use of space. According to Corenet Global, a commercial real estate association, the average amount of space per office worker in North America dropped to 176 square feet in 2012, from 225 in 2010; a decrease of over 20%. Employees are being packed into increasingly smaller work areas. The question is how these smaller office environments are impacting productivity. Does this trend in design work? Continue reading

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Do We Still Need To Dress For Success?

Past studies have repeatedly shown that people judge companies, in part, by the outward appearance of its employees. Likewise, employers evaluate employees, in part, on their ‘professionalism’ which includes appearance. Over the years, research has validated that there is a bias in favor of well-dressed, well-groomed, good-looking people. Indeed, for decades if not centuries, it has been widely understood that the visual aesthetic presented to others through appearance and apparel matters.

However, while business attire has been the de facto norm in corporate America for centuries, the hard-and-fast rules about corporate dress seem to be shifting. Younger generations now feel that a person should only be judged by their inner qualities, not their outward appearance. They argue that such things as casual clothing, tattoos, piercings, and unusual hair color don’t matter as long as an employee is intelligent, talented, skilled, and hard-working. They also think that how a person looks on the outside (hygiene, attire, appearance) won’t influence how that person is perceived by others. They ascribe to the wisdom that one shouldn’t judge a book by its cover and that one cannot tell a person’s character by his appearance.

That raises many questions about whether appearance still matters. Does employee business attire really matter for a company’s success? And does attire impact an individual’s success? In today’s changing work landscape, what constitutes professional versus unprofessional attire and appearance? Is there still a clear line between what is and isn’t deemed ‘professional appearance’? In today’s individualistic, casual culture, does the phrase ‘dress for success’ still have meaning?
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