Monday Mornings with Madison

Do We Still Need To Dress For Success?

Past studies have repeatedly shown that people judge companies, in part, by the outward appearance of its employees.  Likewise, employers evaluate employees, in part, on their ‘professionalism’ which includes appearance.  Over the years, research has validated that there is a bias in favor of well-dressed, well-groomed, good-looking people.  Indeed, for decades if not centuries, it has been widely understood that the visual aesthetic presented to others through appearance and apparel matters. Continue reading

Leave a comment

Avoiding Email Blunders

Email is a key tool that allows business professionals to communicate very quickly in writing in great detail.  It has replaced traditional phone calls and long-winded memos.   Emails have also greatly reduced the need for group meetings just to share information.  Emails also serve as written proof or validation of past requests, instructions and discussions.  Practically no business today operates without email. Continue reading

Leave a comment

Benefits Employees Want Most – Part 2

Although the most headline-grabbing economic issue in the U.S. during the last decade was the ballooning unemployment rate, this particular woe has been decidedly declining in direct proportion to the rise in jobs.  With the Department of Labor Statistic reporting unemployment holding at about 5.6% – 5.7% since October 2014, job gains are still being reported in retail trade, construction, health care, financial activities, and manufacturing in January 2015.   Ironically, though, a decline in unemployment is now accentuating a different concern for U.S. businesses; namely, the need for more highly-skilled employees.  U.S. companies report wanting to only hire people who are “job ready.”   But such skilled workers are increasingly harder to find. Continue reading

Leave a comment

Benefits Employees Want Most – Part 1

Salary is not the only variable that employees factor when considering a company to work for or job to keep or leave.  While pay is obviously a primary concern – after all, the reason people work is to earn a living – there are a number of other variables employees consider when deciding where to work.  An employee’s benefits package is often just as important.  However, which benefits are valued most by employees depends on the employees and their particular circumstances.  A woman with small children might value flexible work hours and a Flexible Spending Account for child care while a man nearing retirement might value a company’s 401K plan and more vacation time.  One might say that the benefit of a benefit is in the eye of the beholder. Continue reading

Leave a comment

To Be A Top Salesperson in 2015, Embrace Rejection!

Being a salesperson can be a challenging – and at times even downright daunting — occupation (which is perhaps why they are usually very well-compensated).  Selling involves a number of skills that many people are either weak at or don’t possess at all.   The best salespeople are outgoing, friendly and sociable.  They are never intimidated and are comfortable talking to anyone.  They genuinely like people and people like them.  They are skilled communicators, knowing what to say and what not to say to gain a potential customer’s interest.  They are able, savvy negotiators, adept at overcoming objections and finding a solution that meets the needs of those involved. But most of all, the best salespeople are tenacious, with tremendous perseverance and a deep capacity to accept rejection and keep going.  In fact, being able to handle rejection well is perhaps the most important skill of any professional, full-time salesperson.  After all, most salespeople will hear “no” many, many times before getting a “yes.” Continue reading

Leave a comment

The Challenges Ahead for U.S. Businesses in 2015

According to President Obama’s State of the Union Address this week, “After a breakthrough year for America, our economy is growing and creating jobs at the fastest pace since 1999.  Our unemployment rate is now lower than it was before the financial crisis. More of our kids are graduating than ever before; more of our people are insured than ever before; we are as free from the grip of foreign oil as we’ve been in almost 30 years.”  Indeed, just a few weeks into 2015, the nation’s economy does seem to be in the best shape it’s been since before the Great Recession (which is indeed good news, but certainly does not set the bar very high). U.S. employment increased by nearly three million jobs in 2014.  Unemployment decreased a full percentage point between 2013 and 2014, dropping to the current 5.6% — the lowest rate since 2008 and the largest year-over-year decline since 1984.  If things continue on this track, the U.S. is predicted to reach 5% unemployment by the end of the year, which is nearing that economic nirvana of “full employment”.  Also, declining oil prices have helped bolster consumer purchasing power.  The U.S. dollar is also at its highest value in many years.   These are all good indicators. Continue reading

Leave a comment

To Change a Behavior, Change the Environment

At the beginning of a year, many people make resolutions to change.  They want to break a bad habit or start a good habit.  Or they want to improve or reduce how or how much they do something.  For some, the change is personal.  Lose weight.  Eat healthy.  Exercise.  Stop smoking.  For others, the change is professional.  Stay organized.  Find greater work/life balance.  Be on time to work.  Have more patience.  Be more pleasant to customers.  For each person, it is a different resolution.  Yet, everyone basically wants to do the same thing:  change a difficult-to-change behavior.  (After all, if it was easy to change the behavior, there’d be no need for a resolution!) Continue reading

Leave a comment

Handling Competitors

There is no business that exists anywhere in the free-market world that is without competition… at least not for long.  The moment a product or service is invented and sold, someone somewhere opens a business that rivals it somehow.  The competitor’s delivery method might differ.  Or its service and support might be better.  Or the competitor’s product might be slightly improved.  Competition is inevitable. Continue reading

Leave a comment

Four Tips for Making a Fresh Start

An unequivocal part of being human is making mistakes.  We try things and fail.  When standing at a fork in the road, we sometimes take the wrong path.  We act when we should wait, and wait when we should act.  However, failing is not synonymous with failure.  Mistakes and wrong turns are the reasons that there are erasers on pencils and a ‘reverse’ gear on every car’s transmission.  Miscalculations, blunders and slips are an undeniable and unavoidable part of the human condition.  No matter how big the error or how ‘off track’ one might go, there is always an opportunity to pause, reassess, and start again. Continue reading

Leave a comment

A Time to Plan

In the course of an ordinary day, most business people rush from meeting to meeting, call to call, and task to task at a frenetic pace.  There simply are not enough hours in a day to do everything that needs to get done.  The here-and-now is both emphatic and demanding.  This relentless focus on the immediate makes it nearly impossible to plan for the future.  Moreover, the future is so vaguely ambiguous. In the present, everything must get done now, but even when current needs have been met, the future remains distant and fuzzy.  Notwithstanding, planning ahead is among a business owner’s most essential responsibilities, and this is the time of year when most companies should take time to look ahead and consider goals for the future. Continue reading

Leave a comment