Monday Mornings with Madison

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Project Management

The Challenges Ahead for U.S. Businesses in 2015

According to President Obama’s State of the Union Address this week, “After a breakthrough year for America, our economy is growing and creating jobs at the fastest pace since 1999. Our unemployment rate is now lower than it was before the financial crisis. More of our kids are graduating than ever before; more of our people are insured than ever before; we are as free from the grip of foreign oil as we’ve been in almost 30 years.” Indeed, just a few weeks into 2015, the nation’s economy does seem to be in the best shape it’s been since before the Great Recession (which is indeed good news, but certainly does not set the bar very high). U.S. employment increased by nearly three million jobs in 2014. Unemployment decreased a full percentage point between 2013 and 2014, dropping to the current 5.6% — the lowest rate since 2008 and the largest year-over-year decline since 1984. If things continue on this track, the U.S. is predicted to reach 5% unemployment by the end of the year, which is nearing that economic nirvana of “full employment”. Also, declining oil prices have helped bolster consumer purchasing power. The U.S. dollar is also at its highest value in many years. These are all good indicators.

Despite all the positive economic indicators, most U.S. businesses will still face certain challenges in the year ahead. Even as the U.S. enjoys a healthier economy than most any other industrialized nation in the world today, companies will have to contend with issues, many of which were carried over from 2014. Companies that ignore these problems do so at their own peril. However, recognizing what issues lie ahead is the first step to either tackling them head-on or sidestepping them altogether. Continue reading

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The Business Conundrum of Quantity or Quality?

About 2000 years ago, Roman philosopher and statesman Lucius Annaeus Seneca was quoted as saying “It is quality rather than quantity that matters.” Some 1900 years later, Scottish author and poet George McDonald agreed saying “It is our best work that G-d wants, not the dregs of our exhaustion. I think he must prefer quality to quantity.” Mohandas Ghandi also said that “It is the quality of our work which will please G-d and not the quantity.” These learned men agree that when it comes to work, excellence trumps volume. Less is more.

Yet, the focus of most businesses is to improve productivity, increase output and amplify profits. For businesses, the goal is quantity… more volume…. greater capacity. In the world of work, more is more. That, then, brings us to the age-old argument of which is better: quantity or quality? Is one deal that generates $1 million in revenue and takes six months to close better than 10 deals that close within a six-month period and each generate $100,000 in revenue? They sound like the same thing, but are they really? Is faster manufacturing with more mistakes better or slower production with fewer errors? Should a company do more content marketing (blog posts, articles, press releases, tweets) or fewer but better quality content marketing initiatives? It is a question that business owners, leaders, and managers alike debate. With 2015 just around the corner, it is a good time to consider whether new business goals and plans should focus on increasing quantity or improving quality. Continue reading

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The Power of Promises in Business – Part 2

Research by Accenture has confirmed what most smart business people have long believed to be true: broken promises hurt business. Day in and day out, many businesses make overt or implied promises to customers. Often, those promises are intentionally, carelessly or inadvertently broken. In any given year, nearly half of customers have a promise broken by a company with which they do business. Of those, almost two thirds report companies breaking multiple promises. Some industries are more habitual in breaking promises than others.

What is the actual impact of broken promises on business? Logic dictates that broken promises erode trust between the customer and the business. But do broken promises actually cause customers to stop doing business with a company? Is just one broken promise enough to cause a loyal customer to go elsewhere with his business or does it take multiple offenses? Research indicates that this is an area that should be of prime concern to business owners, CEOs, CFOs, Controllers and anyone who is focused on a company’s bottom line. There is a very strong, direct relationship between customer erosion and broken promises.
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The Most Underestimated, Undervalued and Needed Skill in Business – Part 2

Imagine this. An employee has to write a proposal for a prospective client. The proposal is not something that can be copied from something else online or taken from another sample. Now imagine that the proposal goes out to the prospective client, filled with spelling, grammar and punctuation mistakes. In the proposal, the company’s values and services are unclear. How would that employee’s manager feel if he got wind of that document? Embarrassed? Humiliated? How would that proposal affect the company’s ability to land that client? How would that proposal impact that employee’s upward mobility?

Good writing skills are imperative for any professional’s toolbox. In business, there are letters, memos, reports, presentations, company publications, emails, advertisements speeches, press releases, proposals, five-year plans, and so much more which must be written. Each document needs to be clear, concise, grammatically correct, and fluid. Each written piece should engage the attention of the intended audience, fulfill the intended purpose – whether it is to persuade, inform or engage — and conclude effectively. An employee’s writing skills represents the company or organization for which he or she works. If the writing is not professional and clear, it reflects poorly on the company. But good writing also serves other business purposes as well.
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The Most Underestimated, Undervalued and Needed Skill in Business – Part 1

What skill is the least venerated, most underrated and yet most essential skill in business today? Is it the ability to speak clearly and connect with people? No, although it is a vital skill and most people think the best leaders are those who can deliver a rousing, engaging speech. Is it excellent resource management? No, even though managers who can get the most productivity out of their team generally get the best bonuses. Is it the ability to crunch numbers and data in order to maximize profitability? No, but the number-crunchers definitely have the most power and control within most organizations. Is it the ability to persuade and sell? No, even though salespeople are treated like royalty at most companies. Actually, the skill that is probably the most valuable for managers, leaders and business people at all levels in all industries is the ability to write well.

As a writer, it may sound a bit boastful to say that good writing is the most underestimated, undervalued, and sorely needed skills in business today. Personal experience aside, while the ability to write well may seem like a mundane skill (after all it is not taught as its own subject in grade school or at most colleges), it is one of the most crucial skills any exec, manager or leader can bring to the table, regardless of industry or occupation. From engineers to educators and from real estate brokers to investment bankers, practically anyone in business today needs to be able to write well…. to deliver written information in a crisp, clear and concise manner. Says who?…. Well, just about everyone.
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On Your Mark. Get Set. Start.

When a runner is getting ready to run a race – whether a sprint or a marathon — the runner typically has a routine or series of actions to prepare for that race. There is, of course, a lot of conditioning leading up to race day. A couple of hours before the start, a runner might pop a few Advil and drink a lot of water. He might eat a hearty breakfast to provide the body with adequate fuel. Then shortly before the start, he might check the laces on his running shoes. He might also do a lot of stretching and warm-up exercises. When the race is about to start, the runner will probably line up at the starting line, get into a running position, and listen for the countdown, whistle or buzzer that signals to go. Each of those actions work as tiny cues to get the body’s adrenaline pumping and prime the runner to go swiftly from inertia to movement.

Mark Twain once said that the secret of getting ahead is just getting started. Going from inaction to action is probably the hardest part of getting just about anything done. It takes the most energy to go from total inactivity to motion – whether that motion is simply thinking through a problem or physically acting on it. A major factor in procrastination is simply the inability to start. Once the person begins, getting a project, task or job done becomes significantly easier. If starting is the hardest part of any job, then perhaps one key to success is simply in identifying ways to help launch the starting process Continue reading

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When to Lead, Follow or Get Out of the Way

In every organization, business or department, there are times when a leader needs to step up and lead… chart a course, share a vision, give direction, motivate, encourage and guide. There are other times when a manager or director needs to listen to the wise counsel of one who knows more, hand the reigns over and follow his/her lead. And then there are times when management just needs to get out of the way and allow the company stakeholders to move forward… let a group function or allow a process to unfold.

It takes skill and talent to lead others. It takes earned trust and respect to follow someone else’s lead. And it takes faith to get out of the way and allow all the cogs in the machinery to turn as they should. The real challenge is to understand when to do each. That discernment is what differentiates great leaders from mediocre ones. So how does a team leader, department manager, division director or c-suite exec develop the discernment to know when to lead, follow or get out of the way? It takes practice, intuition, patience, trust and a sizeable measure of experience. Continue reading

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Five Goals for Your Workplace in 2014

It’s been said that two heads are better than one. This idiom makes the point about the value of teamwork. Teamwork is neither new nor original. It can even be seen in nature. A flock of birds has a greater flying range in formation than a single bird has on its own. When it comes to business, though, teamwork – specifically collaborative teamwork — has become critical to business success more than ever before. Why? An increasingly complex world means increasingly complex problems. The types of problems that businesses have to solve today are more diverse, complicated and intricate than ever – whether its finding ways to properly secure digital data or deciding whether to pursue a new business venture or developing new products or services that will resonate in today’s ever-changing marketplace.

To solve such complex problems requires input from diverse skill-sets, viewpoints and methods. Left-brain and right-brain people. Visionaries and pencil-pushers. Soaring idealists and stubborn realists. Traditionalists and non-conformists. Bean counters and free thinkers. Only by bringing together and cultivating assorted ideas, personalities and talents can the best solutions for the toughest problems emerge. That is collaboration. But throwing a mixed bag of people and problems together in a room does necessarily produce collaboration. Collaboration doesn’t just happen on its own. In fact, often when teams, departments or divisions think they are collaborating, they actually aren’t. It is important to understand what collaboration is (and is not), and then prepare and plan for real collaboration. Continue reading

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The Power of Personal Involvement

As 2013 comes to an end and 2014 appears on the horizon, business leaders are thinking about how to take their company, division or department to the next level. Those leaders wanting to ‘kick it up a notch’ are thinking about processes, goals and objectives. They are looking at how to improve their staff performance, organizational structure and sales and marketing strategies. While that is all good, perhaps it is also time for some self-examination. The top brass might start by considering its own impact on the team.

After all, just how much impact does a leader or owner of a business have on the success of his or her team, staff and direct reports? Can the employees of a business or division be just as successful functioning on their own as with a leader interacting with them? Just how necessary and important is the top leadership to a team’s productivity? That depends on their involvement and presence. It turns out that one of the best ways an executive leader can help a department succeed is by being present and available. Continue reading

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Embrace Office Organization

Organization and time management are two of the biggest challenges that people face day-to-day. Busy lives often result in messy lives. This is true both at home and work. In fact, lack of time often leads to clutter. At home, it might be the medicine cabinet that needs tidying. Or it might be the utensil drawer in the kitchen that needs sorting. Or it might be financial records that need organizing. For some, clutter is confined to one area. For others, mess is found in every drawer and closet… every nook and cranny. Lack of organization is not just irritating to the eye and stressing to the mind, it can actually cause real problems. For example, a person can’t take medicine if they can’t find the medicine. Bills not paid on time can result in a lower credit score or worse. Cluttered closets can hide resources that result in unnecessary purchases.

At work, lack of organization can also cause problems. A cluttered or messy desk can waste time as an employee searches for a needed paper or file. A disorganized supply room can cause staff to order additional supplies needlessly. Cluttered or misplaced records can even result in lost clients if key work is overlooked or deadlines are missed. Disorganized accounting records can wreak absolute havoc during an audit or at tax time. Given that organization is key to efficiency, economy of motion and effectiveness, how does a leader or manager ensure that all staff get and stay organized? How can a busy employee stay organized despite a heavy workload? Continue reading

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