The economy is improving. The stock market is hot. Business is picking up in many sectors. Most importantly, unemployment numbers are finally starting to decline, albeit slowly. That is all good news! But beware. Just as companies start to breathe … Continue reading
Everyone has a blind spot in their eyes. Located in the back of the eye, there is a point on the retina where the optic nerve joins. This point has no color or light receptors at all. The lack of … Continue reading
FINDING NEW WAYS TO OVERCOME OLD HURDLES Every person and company faces challenges in achieving goals. For the last two weeks, we’ve examined individual strategies to help overcome personal challenges as they appear. However, there are times when you hit … Continue reading
GETTING PERSONAL IN AN IMPERSONAL WORLD As technology continues to evolve, populations increase, and the world becomes a busier, more hectic place (which is to say it already is), it will also become more challenging to deliver excellent customer service. … Continue reading
STRATEGIES FROM THE TOP DOWN While it is imperative for employees that deal face-to-face with customers to provide great service, the realm of customer service does not begin and end there. Many senior level managers make decisions and implement policies … Continue reading
HEARING AND LISTENING There are lots of things that companies do to motivate employees to ‘do their best’, ‘act their best’ and ‘be their best.’ Some common ones include setting performance objectives, offering rewards, paying bonuses, and organizing games to … Continue reading
Customers do business with people they know, like and trust. This is the golden rule of sales and marketing. When people know you, like you and trust you, they are more likely to do business with you. It is usually that … Continue reading
Everything we do is designed to change how we feel. The underlying force that drives the economy is the fact that people want to feel better, and they think buying something new will make them feel better. But, as … Continue reading
You cannot change your feelings unless you know what they are. Sometimes we are so overwhelmed by our negative feelings that we cannot even identify them. Try to step back and ask yourself, “What am I really feeling right now?” … Continue reading
What are you thinking right now? Is it a positive thought or a negative thought? Is it in alignment with where you are going or does it limit your growth? In order to get to where you want to be, … Continue reading
