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People skills

Skills for Success – Part 4

When some people think about ‘attitude’ as a employment skill, they might think about a person’s demeanor and general disposition. An employee with a cheerful, smiling upbeat temperament might be thought to have a ‘good attitude.’ However, ‘attitude’ as a workplace skill is about much more than having a pleasant personality. When it comes to success, a winning attitude is about an employee’s mindset toward work and willingness to work, no matter what the job entails. As a skill, attitude can be defined as one who has a strong work ethic… a ‘can do’ approach to every task and a ‘whatever it takes to get the job done’ posture.

Most employers talk about wanting employees with a ‘positive attitude’ at work. Indeed, it is considered one of the top 10 workplace skills. And many employees think they do have a good ‘attitude’ because they are friendly and cooperative. Yet, at every workplace, there are those who are unwilling to do certain jobs. The argument might be that the tasks are tedious, boring, or menial. Or that the work is beneath the person’s abilities. Or that the job is a poor use of the person’s time. But those are all copouts. So what does a roll-up-your-sleeves, do-whatever-it-takes-to-get-the-job-done attitude look like?
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Skills for Success – Part 3

If you ask ten colleagues what is the most important skill a person needs to be successful, you will likely get ten different answers. That’s neither unusual nor wrong. There are a myriad of skills that contribute to success. Communication. Teamwork and cooperation. Enthusiasm (for your work). Strong work ethic. Responsibility. Efficient planning. Positive Attitude. These skills are generally considered by most people to be very important for success.

Indeed, The Career Center at the University of South Florida conducted a survey to determine the skills and abilities students need to succeed in the workplace of the 21st century so they could then infuse the teaching of these skills and abilities into the University’s classroom experience. They surveyed 130 participants attending the USF Career Center’s Fall Job Fair. Eighty-three recruiters responded, representing a 64.6 percent response rate. Top-ranking skills were then grouped into three categories, according to the percentage of respondents that rated a particular skill as being “Extremely Important or Very Important” to success. The results showed that many of the most important skills for success are not hard skills, such as the ability to do mathematical computations, but rather soft skills such as effective problem-solving or curiosity. Interestingly, one skill that made the A list as considered “Extremely Important or Very Important” by over 90% of all respondents was the ability to adapt. Adaptability, or the ability to adjust to new conditions, is a viewed by nine out of 10 people to be a key skill for success. Continue reading

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Skills for Success – Part 2

Difficult conversations are some of the most awkward, tense, tie-you-up-in-knots moments in people’s lives… both their personal and professional lives. In fact, there are thousands of books, articles and seminars on the topic of how to handle difficult conversations. One large training firm that provides professional workshops started offering a seminar titled ‘Dealing with Difficult People’, and it quickly became one of their most well-attended and lucrative programs. While it is not really a skill that anyone wants to be good at, most people understand that is an important skill for success.

The first step is to consider “Why is it a difficult conversation in the first place?” Sometimes, it’s because of the relationship between the parties such as a subordinate speaking to a supervisor. Sometimes it is because of the content of the conversation, such as communicating a criticism or pointing out a harsh truth. Sometimes it is because the person on either end of the talk is a difficult or hostile person. No matter the circumstances, there are strategies on how to handle even the most difficult conversation. Continue reading

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Skills for Success

The ability to start and maintain a conversation can be even more important to a person’s success in business than grades in school or college. In a study by Stanford University’s School of Business, students who had graduated with a Masters in Business Administration (MBA) were contacted 10 years after they graduated to gauge their success. The study found that the grade point averages of graduates had no bearing on their success — but their ability to make conversation did. The most successful graduates were those who could make conversation with anyone — from acquaintances to business associates and from total strangers to good friends.

To many, starting and maintaining a conversation comes as naturally as breathing. But for others, the art of conversation is just that… an art form they can recognize and respect, but not replicate. For those who struggle to hold natural, engaged conversations, the gift of gab is viewed like unattainable talent such as Van Gogh’s ability to capture movement on canvas or Beethoven’s ability to evoke emotion through music…. beautiful and uplifting but not doable. However, for many in the business world, the ability to communicate fluidly and effortlessly is an invaluable skill. Is it possible for someone shy, tongue-tied or insecure to become a masterful conversationalist? It starts by understanding the three reasons for conversations and the five rules that make for good conversationalists.
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Fake Reviews – Part 2

With the advent of the Internet, word-of-mouth referrals, written recommendations and printed reviews have spread into the online world. All manner of websites now allow consumers, experts and trusted sources to write reviews about any product or service… or person, for that matter. Such sites abound including Linked In, Yelp, Trip Advisor, Angie’s List, Urbanspoon and countless others. They allow people to rate everything from restaurants and hotels to retailers and professionals. The problem is that as much as a quarter to a third of all online reviews are totally fake.
Some companies spend a lot of time and money to get good fake reviews or generate bad reviews for competitors. Why do they do it? Is it really all that beneficial to the business? And, if so, what’s to stop all businesses from writing fake reviews until no reviews – even legitimate ones – will have any credibility? Continue reading

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Fake Reviews – Part 1

It’s been said that people do business with people they know, like and trust. That is considered by many to be a basic truth of business. The key ingredient of that formula is trust. Customers want to do business with companies that they trust will do a good job and treat them fairly and courteously. Long before the Internet, consumers used the old-fashioned but reliable method of identifying worthy vendors: Word-of-Mouth. It was understood that past performance was the best indicator of future behavior. From doctors to department stores and from Realtors to restaurants, people would frequent nearby businesses recommended by a family member, friend or colleague. A business that was highly recommended generally could be trusted to deliver a good product or service.
With the advent of the Internet, however, consumers had more choices of companies with which to do business, including companies that were much farther away than their neighborhood. The global village offered more choice but with it also came the challenge of knowing which businesses to trust. The old-fashioned method of identifying worthy vendors was updated for the Internet age. Word-of-mouth referrals evolved into online customer reviews. To facilitate the process, websites sprung up that allowed consumers to write reviews about their experience with that business. Sites such as Yelp, Trip Advisor, Angie’s List, Urbanspoon, Chowhound, and others, allowed customers to rate vendors; everything from restaurants and hotels to retailers and professionals. Problem solved? Not exactly. It now appears that as much as 25-33% of all online reviews are completely bogus. Called astro-turfing, the problem of fake reviews is a growing. Continue reading

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Dressing for Success

While it’s been said many times that one shouldn’t judge a book by its cover, marketers know that people do just that. That’s why product packaging plays such a pivotal role in product sales. Product packaging designers know that looks matter, and without a properly designed package a product is hard to sell regardless of how good its other attributes might be. Indeed, packaging design represents what the brand stands for as much as other elements of the brand visual identity do, and in certain cases the packaging is almost as important as the product itself.

This applies not only to the sale of products. It also applies to the most valuable resource any business has… its employees. Career coaches and HR experts agree that applicants should dress for the job they want, not the job they currently have or last had. Applicants are evaluated first by their appearance, which is a key part of body language. Employers want to hire someone who ‘looks the part.’ But ‘dressing the part’ applies not only to those seeking employment. Dressing for success is a personal philosophy that everyone in the workplace should adopt. While office attire has certainly changed over the years, giving rise to ‘business casual’ and ‘casual Fridays’, how employees dress for work still matters. Here’s why. Continue reading

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Untying the K”nots”

What is standing between you and success? Is it a person, place or thing? For many, a person is the biggest obstacle to achieving their greatest dream. It might be an enemy or nemesis. Or perhaps it is a competitor. Or it could be a coworker. It might even be someone much closer, such as a friend or family member. But for some, it is someone even closer than that. For some, the most daunting impediment to achieving their goals is their own face in the mirror. That’s right. For some, the biggest barrier to achieving their dreams is themselves and the negative self-talk inside.

For some, the knots binding them from achieving their wishes and dreams are in their mind and heart. They are bound by the have nots, can nots and do nots in their own minds. They are anchored by the will nots, may nots, and might nots that have affixed themselves to their hearts. They are tethered by the could nots of the past, the should nots of the present and the anticipated would nots of the future. The “nots” in their thinking become the actual knots that bind and obstruct their path to happiness and success. Most importantly, the am nots, especially thoughts such as “I am not good enough” hold people down. And if you think that positive thinking and positive self talk is just a bunch of nonsense, think again. There is scientific proof that positive thinking has a powerful positive effect and negative thinking has a powerful negative effect. Continue reading

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The Scoop on LinkedIn’s Skill Endorsements Feature

About a year ago, LinkedIn — the preferred social media site for professionals (especially in the U.S. and U.K) — rolled out a new feature called ‘Skill Endorsements’. According to LinkedIn, skill endorsements were meant to be “a great way to recognize your 1st-degree connections’ skills and expertise with one click.” They were also supposed to “let your connections validate the strengths found on your own profile.” In short, Skill Endorsements were meant to be a simple and effective way of simultaneously building your professional brand and engaging your network. Fast forward one year. LinkedIn has recorded over 1 Billion Skill Endorsements to date. Yet, it also appears that the Skill Endorsements feature typically either baffles or bothers users most.

Questions about it abound. Beginners want to know how to give or receive Skill Endorsements? Others wonder whether they should endorse former employees or colleagues. Some want to know why LinkedIn implemented this feature at all. What is the point of Skill Endorsements? Still others want to know why LinkedIn’s Skill Endorsements feature functions as it does and, more importantly, is there a way to make it stop? These are all good questions. Let’s consider the methods, motives and madness of LinkedIn’s Skill Endorsements. Continue reading

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Warning: Selfishness Is Bad For Your Health

In a dog-eat-dog, competitive marketplace, many people develop a ‘me first’ mentality. Those adopting this mentality choose to do what is best for himself or herself first and foremost and then — if time, energy and resources allow — might deign to help others. And, it seems that this ‘looking out for number one’ attitude is becoming increasingly pervasive in today’s modern society. To many, this egotistical approach to life is justified as the best way to ‘get ahead.’ The question is: does selfishness pay?

Religious and spiritual leaders have forever warned about the perils of selfishness and touted the virtues of altruism. But now there is mounting scientific evidence that selfishness is actually bad for your health. Instead of a ‘me first’ approach to life being beneficial, scientists are finding that selfishness is actually harmful not only to society as a whole, but also to the individual being selfish. Inversely, doing nice things for others and putting others’ needs first actually is not only good for society but also for the do-gooder. Continue reading

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