Monday Mornings with Madison

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Life Skills

Living “In the Moment”

Michael drives to work. He passes hundreds of other drivers, obeys all the signs and heeds traffic lights, avoids pedestrians, merges lanes, adjusts the speed of his vehicle and ultimately parks. He does all this and later has practically no recollection of it at all. He got from point A to point B on “mental auto-pilot”, where his brain drew on habits to navigate, while his thinking mind was elsewhere. He might have been planning the day ahead. Or he might have agonizing about a cacophony of demands in his life. Or worrying about a problem. But for the 45 minutes it took him to drive to work, his mind was elsewhere. The real question is: how many tasks are performed in a day with little or no thought at all? Brushing teeth. Getting dressed for work. Drinking a cup of coffee. Eating lunch. Working out at the gym. Carpooling. Cooking dinner. Each day blends in with the next, and suddenly the year is half over.
While everyone does some tasks “mindlessly” at least once in a while, there are folks who are on “auto-pilot” a lot. Absent smiles. Perfunctory greetings. Blank stares. For them, life is zooming by while they are disengaged. The problem is that time – the scarcest commodity – is passing and it will never come again. Time spent on auto-pilot is basically time missed. After all, when Michael drove to work but can’t recall the drive, was he really present? Given how precious time is, can anyone afford to be “absentee” from even a single minute of life? How much more productive and happy would a person be if he were fully engaged and savoring every moment of every day? And, at the end of his life, how much might he give to be able to get back all those “auto-pilot” moments? Now there’s something to dwell on! So is there a way to stop zoning out and live more “in the moment”? Continue reading

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Enthusiasm: The Best Workplace Contagion

In the book entitled Be Yourself – Discover the Life You Were Meant to Live, author John Mason writes that “Every great and commanding movement in the history of the world incorporated enthusiasm. Nothing great was or will be achieved without it.” The poet and writer Ralph Waldo Emerson agreed, saying “Nothing great was ever achieved without enthusiasm.” Mason added that, “In a survey, two hundred national leaders were asked what makes a person successful. Eighty percent (of the respondents) listed enthusiasm as the most important quality. Some pursue happiness – others create it. A person who is enthusiastic soon has enthusiastic followers.”

Indeed, enthusiasm is the rocket fuel propelling achievement. Thus, it is an especially important quality in the workplace and critically important to leadership. Although many employers value and are impressed by confidence in their employees, enthusiasm is probably more valuable. Unlike confidence which is inwardly focused, enthusiasm is outwardly focused. While confidence speaks to certainty – perhaps even false certainty – enthusiasm speaks to creativity and joy. While confidence can come across to others as arrogance, enthusiasm is usually seen as enjoyment. What’s more, unlike confidence, enthusiasm is highly infectious. Confidence fuels an individual but enthusiasm fuels a team. So why isn’t enthusiasm valued more highly? Why doesn’t every job description start with “Looking for an enthusiastic candidate to….” And how can a company reward and encourage enthusiasm in the workplace? Continue reading

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Pride In One’s Work

Pride is often thought of as a flaw or sin. “Being prideful” is considered synonymous with being conceited, haughty or egotistical. It is the opposite of humility. There are few personality traits more distasteful than a person who is prideful or boastful. “Pridefulness” is seen as a shortcoming or failing of character. However, there is another kind of pride. “Taking pride” in one’s work is actually a virtue or quality. It is one that employers should seek in new hires, and it is a trait that every employee should embrace and emulate.

What does it actually mean to take pride in one’s work? Abraham Lincoln once said that “whatever you are, be a good one.” At the core of his message was the concept of taking pride in one’s work. And that is no small thing. A job well done is a meaningful accomplishment. In theory, this is a valuable quality in any person. In reality, it may be hard to distinguish between someone who takes genuine pride in what they do and someone who does the bare minimum except when the boss is watching. What does “pride in one’s work” look like in practice? Continue reading

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Honesty and Integrity in Business

If there is one single quality that every business should seek in its employees, colleagues, vendors and even customers, it is honesty. But not only should businesses want to see that quality in its people, honesty should also be the bedrock principle upon which all organizations function. Indeed, Harvey S. Firestone, inventor and founder of the Firestone Tire and Rubber Company, one of the first global makers of automobile tires, said “I believe fundamental honesty is the keystone of business.” Likewise, Ed MacMahon, the late singer, comedian, program host and announcer, once said “Honesty is the single most important factor having a direct bearing on the final success of an individual, corporation, or product.” General wisdom dictates that honesty is one of the most important qualities that a person or company can demonstrate.

Yet, it may seem that honesty is becoming something of a scarce commodity in today’s business world. At ostensibly every turn, there are examples of “the end justifies the means” behavior in corporate America. Job applicants exaggerate on resumes with the goal of landing a job. Quarterly reports overstate projected earnings to elevate stock values. Business owners overstate their pro formas to get the highest valuation possible from investors. Real estate owners overstate a property’s value in order to negotiate the highest price in a deal. Customer service representatives cover up mistakes for fear of losing clients. Is dishonesty on the rise? Has honesty and integrity all but disappeared in business? Continue reading

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The Inconsistency of Being Consistent

A 2014 survey by specialist journal IRS Employment Review found that while the attitudes of employees can make or break a company, bad management was a far bigger drag on a company’s productivity and performance. Bosses must provide sound leadership in order for their direct reports to perform and achieve peak productivity. Of course, no one is perfect and – like all employees — bosses have weaknesses as well as strengths. What is interesting is that managers tend to share the same flaws. The most commonly reported characteristics that employees dislike about superiors include favoritism, lack of communication, micromanagement, incompetence and ruthlessness.

Notwithstanding the myriad of frustrating and off-putting traits workers dislike in their supervisors, there is one characteristic that is consistently disliked most. That is inconsistency. Apparently, even the most odious managers and overbearing bosses are preferred over a supervisor who is inconsistent. Why is inconsistency so reviled? And why is consistency such a valuable element of management? Continue reading

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Spring Cleaning As Springboard for Creativity and Ingenuity

Oprah Winfrey recently announced that she will be doing Spring Cleaning at her old Harpo Studios in Chicago. On March 1st, she will be selling over 200 clothing items and 20 pairs of shoes on eBay! This exercise is not designed to enrich Ms. Winfrey’s bank account as clearly she does not need the money and all proceeds will be donated to the school for girls she established in South Africa. She said her reason for the spring cleaning auction was “to create a space that gives me access to the stuff that helps me.” She wanted to de-clutter to make room for what matters and create space to be productive and creative.

While it’s hard to think about Spring Cleaning while Jack Frost is still nipping on most toes across the country, Spring is just a few weeks away. To some, Spring Cleaning is nothing more than tedious drudgery to be avoided or delegated to cleaning staff. However, a different way to look at Spring Cleaning is as a therapeutic, energizing exercise. Indeed, a thorough scrubbing, scouring, polishing and organizing of home or office can be more beneficial than just making a space fresh and germ-free. It also helps to make room for things that matter, serve as a catalyst for creativity, and stimulate the imagination. A meticulous cleansing and tidying can not only serve to organize the physical world but the mental one as well. Continue reading

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It’s About Time

Even though time gives the impression of being endless, it is actually the most finite of all resources. Unlike money, which can be saved or lost, time cannot be saved; only lost. It cannot be stretched, stopped, hidden or paused. There is no back-up for lost time. Wasted time is lost forever. Even though the clock’s hands start its daily trek around the dial anew each day, making it seem like we have unlimited time, in truth time that has passed will never return. This is news to no one, and certainly not to any business owner. Most companies are hyper vigilant of employee time to ensure it is not squandered. Rules for the proper use of time take the form of warnings against the various ways in which staff are tempted to waste time. Office socializing. Texting friends. Posting or surfing social media. Tardiness.

However, that’s not how time is lost or wasted the most in business. The biggest source of time waste at companies is when employees are assigned to do work that is not the “best use of their time.” The concept of “best use of your time” is hardly given any consideration by most companies. Employees are often hired and managed with only a murky outline of what they are to do. Certainly no job description can capture every single aspect of what an employee does or how every minute of his time will be spent. A job description only gives a cursory understanding of the major tasks that an employee will handle, not the minutiae, and typically does not determine what percentage of time (throughout a day, week or month) should be spent on each task. And the higher the position, the truer it is. Instead of ensuring staff time is spent on the most beneficial activities to the company, employees – from entry level to top management – dribble time away on tasks that are either best handled by someone else or should be eliminated altogether. That is the ultimate waste of time. So how does a company ensure that all employees are spending the majority of their time doing the things that are “the best use of their time”? Continue reading

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EQ, IQ and SQ: The Leadership Trifecta

John Quincy Adams once said that “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” But the question of what makes a good leader has been dissected for centuries if not millennia. So much has been written about what it takes to be a great leader and how to spot leadership potential in others. Business owners and managers all want to possess and provide the kind of visionary leadership that makes an organization grow and thrive. Much has been said about the intelligence, skills and the emotional traits needed for great leadership.

Initially, leadership qualities were basically divided into two areas: IQ (intelligence quotient) which describes the person’s level of intellect or mental ability; and EQ (emotional quotient) which describes the individual’s degree of emotional maturity and strength. More recently, another silo of qualities has also come to be seen as essential to leadership. This is called SQ or Spiritual Quotient. A person’s spiritual quotient is not related at all to the person’s religion or religious beliefs. The Spiritual Quotient looks at a person’s ability to be creative, insightful, courageous, wise, authentic, compassionate, and peaceful, among a host of other traits.

It is believed that the most successful leaders are those who possess a high degree of IQ, EQ and SQ combined. In the search for visionary leaders, businesses should look for the IQ-EQ-SQ trifecta. So exactly what are the elements of IQ, EQ and SQ and can a person improve their IQ, EQ and SQ? Continue reading

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Be a Better Writer in 2016 – Part 3

If you think bad writing is only a problem for recent immigrants (for whom English is a second language) and grade school children, think again. A parking lot sign read: “Customer Parking Only. All Others Will Be Toad.” (It should read Towed.) Another neon sign at a car dealership read: “We Bye Used Cars.” (Well, if business is good, perhaps do they say ‘bye’ to a lot of cars. But the sign probably should read: “Buy”.) And a Days Inn roadside sign advertised “Free Wife Available”. It should say “Wifi”. (Hopefully, they aren’t giving away free wives.) While amusing, consider that companies paid money to have these signs professionally printed. No one at the company or at the sign printer caught the mistakes. Many people surely read these signs and yet the signs weren’t removed or corrected, which suggests that perhaps no one caught these mistakes. These signs point to the trouble many people have writing well. Social media, newspapers, signage, advertisements, email solicitations and other written and published works are littered with examples of bad writing.

Why are such writing mistakes so common? One reason words or phrases are mixed up is because they sound eerily similar. Other times, the word is being mispronounced, misspelled or misused. Libary instead of Library. Granite instead of granted. Pacifically instead of specifically. Strickly instead of strictly. Supposably instead of supposedly. Some even quote expressions or common phrases incorrectly, such as “for all intensive purposes” instead of “for all intents and purposes.” Sometimes, it is not a case of mistaking one word for the other, but rather not knowing when to use each, such as in who versus whom. (More about that later.)

The real problem is that, when words are misused or mixed-up, it completely changes the meaning of what is being expressed. Communication depends on vocabulary. The larger a person’s vocabulary, the better that person is able to express a precise thought. It’s not enough to have heard a word. The word must be used in the correct context. Here are some of the most commonly misused, abused and confused words in English.
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Be a Better Writer in 2016 – Part 2

For most people, writing is not easy. Converting one’s thoughts to writing is hard, in part, because we don’t speak the way we are supposed to write and we’re not always entirely clear about what we want to say or the best way to say it. That is true in any language.
Writing the English language has even more challenges. For every rule there are always exceptions. Words often have multiple meanings, spellings and sounds. Nevertheless, writing is a skill used daily by most people in their personal and professional lives. While no one expects the average person to be a master writer, it’s important to at least be a proficient one.
Thankfully, technology can help, to some extent. Correct spelling is the easiest part to get right. Spell check on most computers and devices automatically eliminates the most common spelling errors, but it doesn’t catch mistakes that involve homophones, homonyms, homographs or heteronyms. Those are words in the English language have the same sounds, spelling or meanings. These are the cause of many of the mistakes people make in writing. To make it a bit easier, here’s a little “cheat sheet” to keep at your desk for future reference. This can help avoid some of the most common mistakes. Continue reading

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