Monday Mornings with Madison

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Life Skills

The Benefits of Anticipation

Summer is here and many are in the throes of planning their summer vacation. Plan away. It’s actually good for you. How so? Researchers from the Netherlands set out to measure the effect that vacations have on overall happiness and how long it lasts. They studied happiness levels among 1,530 Dutch adults, 974 of whom took a vacation during the 32-week study period. The research controlled for differences among the vacationers and those who hadn’t taken a trip, including income level, stress and education. Published in the Journal of Applied Research in Quality of Life, the study showed that the largest boost in happiness comes from the simple act of planning a vacation. Vacation anticipation boosted happiness for eight weeks!

The only vacationers who experienced increased happiness after the trip were those who said they were “very relaxed” on their vacation. For them, post-vacation happiness lasted for only two weeks after the trip. Those who experienced stress or had a neutral vacation (meaning that it wasn’t stressful but it wasn’t all that relaxing either) did not have any happiness after their vacation. So the biggest boost in happiness was derived in anticipation of a vacation, not during or after the vacation.

Clearly, anticipation – the expectation or yearning for something in the future – can be a powerful agent for happiness. Does this speak to something fundamental in human nature? Is looking forward to something better than actually living it? And does anticipation of other major life events have the same effect on people as ‘vacation anticipation’? Do we derive as much joy anticipating other big life events such as getting married, buying a property, closing a deal, or completing a project? Is working toward a goal more fulfilling than actually achieving the goal? And could there be any benefits to anticipating the small pleasures of life? If so, can businesses capitalize on the benefits of anticipation in its approach to sales and marketing? Continue reading

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To the Point: The Power of Being Concise

In a world where knowledge is power and information rules, there is a growing push to share ever more messages with others. Sales and marketing teams are focused on more ways to ‘get the word out’. Newsletters. Eblasts. Websites. Magazines. Advertisements. Journals. Handbooks. Pocket Guides. Articles. Press Releases. Tips. Search engines compound the problem by rewarding the generation of ever more content. But it doesn’t stop with sales and marketing efforts. Leaders are also intent on communicating their mission and focus to their staff, customers and investors. Fireside chats. Letters from the President. State of the Company Addresses. Strategy Sessions. Annual Reports. There is just so much to say. Talk… talk… talk. Words abound.

With so much focus on generating real and valuable information, showcasing expertise and sharing vision, businesses have adopted a ‘more is more’ approach to communication. More touch points. More words. Why use two words when you can write twenty? Why express in two minutes what can be said in said in a video in ten? Why send one communication when you can send five? Why publish a short blog post when the same information can be explained in a more detailed article? Indeed, what is noticeably absent in all that chatter is brevity. Lost is the art of being succinct. Yet, there is power in being concise. When it comes to business communication, sometimes less is more. So when is it best to be brief and why? And is it possible to be economical with words without being terse? Continue reading

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Falling On Deaf Ears

Ever had a conversation with a coworker or friend that you knew was hearing you but wasn’t really listening? Ever sat down to talk with your boss and knew you’d made the same point before – perhaps many times before – but you just weren’t getting through? The words came out of your mouth but weren’t absorbed by the other person. There weren’t any sound barriers or language impediments. There was no hearing loss. The person could certainly hear you, but they just weren’t listening.

Why is it that, even though the ears can hear, the mind does not take in the message? That’s because comprehension is tied to listening. Poor listening is a growing epidemic. There are many factors contributing to the increase in poor or non-existent listening. Yet, being an excellent listener is one of the most important qualities of a good leader, particularly in business. Great leaders spend more time listening than they do writing, speaking or reading. In order to understand problems and identify solutions, management must listen to staff and customers in order to identify the best remedies. So, given the importance of good listening, is there anything that can be done to improve one’s own ability to listen? The answer is yes. Continue reading

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Sleep Your Way To Success – Part 2

A lot has been learned about how lack of sleep affects the human mind. As we reviewed last week, sleeping too little has a definite impact on mental ability. It inhibits productivity. It diminishes the ability to remember and consolidate information. It lessens the ability to reason and do numerical calculations. For most businesses, this can have serious implications such as reducing workplace safety and decreasing work quality. Here is another consideration: lack of sleep can also cause health problems.

Indeed, studies show that lack of sufficient sleep is linked with:
• Increase in body mass index – a propensity for obesity due to an increased appetite caused by sleep deprivation
• Increased risk of diabetes
• Increased risk of heart problems
• Increased risk for psychiatric conditions including substance abuse
• Decreased ability to pay attention, react to signals or remember new information which leads to increased amount of accidents

But, as it turns out, there is also a correlation between too much sleep and health problems. In fact, just as it is possible to overeat to the point of obesity, it is also possible to oversleep. A study found that extended sleep durations (over nine hours) is associated with increased illness, depression, accidents and death. Two surveys of more than a million adults conducted by the American Cancer Society found that people who (on average) slept seven hours per night had lower mortality rate after six years than those sleeping less than seven hours or more than eight hours each night. The surveys showed that too much sleep can be ‘too much of a good thing.’ Thus, the goal for sleeping – just like eating, exercising, working and playing – is to get enough without getting too much. The key is balance. What is the right balance between ‘not enough’ and ‘too much’ sleep? Continue reading

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Sleep Your Way To Success – Part 1

What do the 1979 nuclear accident at Three Mile Island, the 1986 nuclear meltdown at Chernobyl, the Exxon Valdez oil tanker grounding and the explosion of the space shuttle Challenger all have in common (besides being major catastrophes that cost millions and took lives)? Individuals who played a critical role in what went wrong were sleep deprived at the time of each accident. There is also a link between lack of sleep and medical errors in hospitals. The Institute of Medicine reports that over a million injuries and 50,000 to 100,000 deaths occur each year from preventable medical errors, many of which are believed to be attributed to insufficient sleep. Likewise, the National Highway Traffic Safety Administration estimates that 100,000 police-reported crashes in the U.S. annually are the direct result of driver fatigue. Also, the National Transportation Safety Board estimates that 70% of commercial aviation fatal accidents are related to human error and that operating crew fatigue is responsible for 15-20% of the overall accident rate.

While employee fatigue may not seem like a major concern for the average business, employees who do not get enough sleep — whether for just one night or over the course of weeks to months or on a regular basis — can significantly worsen productivity, work quality, customer service, and safety. Employee sleep deprivation can negatively impact mood, ability to focus, and ability to access higher-level cognitive functions. Sleep-deprived employees are less productive, creative, efficient, effective and engaging.
But just how much does lack of sleep affect a person’s productivity and mental ability to function? Continue reading

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Persnickety or Perfectionist?

The best leaders are skilled at knowing the strengths and weaknesses of every person on their team and then assigning work that capitalizes on strengths and avoids weaknesses. But the truth is that there are many traits that can be both a strength and a weakness, depending on how it is channeled and applied to certain jobs or tasks. Over the last few weeks, we’ve looked at a series of such traits. Procrastination. Impatience. Competitiveness. Unreasonableness. At first glance, these may seem like flaws. But when properly channeled or applied in the right situations, each of these so-called ‘flaws’ can also be ‘qualities’.

Is the reverse also true? Can something generally viewed as a quality also be a flaw? The goal with virtually any quality or flaw is to channel and harness it for whatever value is offers without allowing it to become a detriment. Take perfectionism, for example. Many people admit freely to being perfectionists. It’s seen by many as perhaps a ‘desirable flaw’ in that most successful people shamelessly claim to be perfectionists. If one must admit to a flaw, that’s the flaw to have. But is it always good to be a perfectionist and can even that trait become problematic? If so, how can one best manage a perfectionist? Continue reading

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Keeping All the Plates Spinning

There is circus act in which a person starts a plate spinning on a stick. Then on the table next to it, he starts another plate spinning. And then another and another until the person has dozens of plates all spinning on sticks at the same time. Every so often, the person has to go back to the original plate and spin it some more as it loses momentum and starts to wobble before crashing to the ground. In order to keep all the plates spinning, the person must race back and forth amongst the plates, adding some velocity as each plate, in its turn, begins to slow down. The Guiness World Record for plate spinning was achieved in 1996 with 108 plates spinning simultaneously. Anyone who has ever watched plate spinning feels the anxiety build as plates on the opposite ends look like they are about to teeter off their sticks, but the plate spinner races back and forth just in time to give each another spin.

Even those who have never seen the plate spinning act can probably relate to it. For most people, life is a lot like a plate spinning act thanks to today’s fast-paced world. There is a constant pressure to race back and forth between tasks, responsibilities and chores to keep all the plates spinning. Work. Chores. Honey-do lists. Errands. Family demands. Children’s activities. Doctor visits. Dental checkups. Tax prep. With so much to do, there’s often a plate in the daily grind that is about to teeter off its stick and come crashing to the ground. We race to give that plate another spin just in time to keep it from falling. With so much to do, it is easy to lose track. Thanks to technology, though, there are increasingly better tools to help track and keep all our proverbial plates spinning…. especially at work. Continue reading

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Impatience

They say patience is a virtue. Yet, in today’s fast-paced world, impatience may also be a virtue. Impatience has led to many innovations. Once upon a time, the U.S. Postal System was considered one of the most efficient in the world. First class mail could be sent across the country in just 2-3 days. But impatience led people to develop and adopt email as a much faster form of written communication. First class mail, now dubbed snail mail, was relegated to greeting cards and hard copies of official documents. This impatience to work faster has also led to other innovations such as the fax machine, document scanner and software that allow documents to be uploaded FTP sites. The entire industry of overnight package delivery is another child of impatience. And, with each step business takes to do things faster, society’s patience grows shorter and actually encourages even more impatience.

What about when it comes to people? If patience is a virtue, can impatience also be a virtue? Yes. Impatience is not only a force that drives advancement in science and business, but it can even improve certain social situations. The trick is to recognize when a situation would benefit from either impatience or patience, and apply the correct force accordingly. The goal is not to allow human nature to simply select one or the other at will or at random. When and how can impatience be harnessed and when is it best not to be impatient? Continue reading

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Inflexibility

When Apple went shopping for chip makers years ago for their iPhones, Apple didn’t select Intel chips. Why? One of the primary reasons given by Jobs was that the Intel Corporation was “just really slow. They’re like a steamship, not very flexible.” What he meant is that the company was slow to change and adapt according to its customers’ needs. The comment reflects the importance, in today’s rapid-paced world, of being flexible and nimble. In business, inflexibility is viewed as the ultimate Achilles heel.
What about in people? Is inflexibility in people as much of a flaw as it is in companies? Generally, when a person is labeled as inflexible, it is meant as a criticism. Whether the reference is to a person’s physical flexibility or their intractable personality, inflexibility or rigidity is generally deemed as a negative. But it turns out that inflexibility can actually be beneficial, both physically and as a personality trait…. at times. To find out when it pays to be inflexible, Continue reading

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“No” Problem

Most overworked, overloaded and highly stressed people all share one fundamental characteristic (let’s just call it what it is… a flaw). They don’t know how to say “No.” They might be able to muster the chutzpah to say an unassertive “no” once in a while, but they either don’t stand their ground afterward, or they just don’t say “no” often enough. While a “Can Do” attitude or a “Never say No” disposition is generally considered by managers to be a desirable quality in staff, the truth is that those “always say yes” people often take on more than they can chew and that can be a problem both for the employee and the manager.

While there is nothing wrong with wanting to please others and be helpful — in fact it is an essential part of any functioning workplace and all civilized and compassionate societies — the problem arises when the word “No” is never used. The problem is that there typically aren’t enough hours in the day to do everything everyone asks of the average “yes man” or “yes woman.” For those people with a “No” problem, it means that some requests either aren’t getting done, aren’t done in a timely manner or aren’t being done well. At work, that can be a problem for both employee and employer. Here are some strategies to make it a bit easier to say “No” assertively. Continue reading

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