The economy is improving. The stock market is hot. Business is picking up in many sectors. Most importantly, unemployment numbers are finally starting to decline, albeit slowly. That is all good news! But beware. Just as companies start to breathe … Continue reading
HOW TO OVERCOME WRITER’S BLOCK Obstacles come in all shapes and sizes. From time to time, everyone experiences challenges in achieving personal and professional goals. Sometimes trials come from external sources. Conflicting demands for one’s time. Work overload. Inability to … Continue reading
GETTING PERSONAL IN AN IMPERSONAL WORLD As technology continues to evolve, populations increase, and the world becomes a busier, more hectic place (which is to say it already is), it will also become more challenging to deliver excellent customer service. … Continue reading
STRATEGIES FROM THE TOP DOWN While it is imperative for employees that deal face-to-face with customers to provide great service, the realm of customer service does not begin and end there. Many senior level managers make decisions and implement policies … Continue reading
HEARING AND LISTENING There are lots of things that companies do to motivate employees to ‘do their best’, ‘act their best’ and ‘be their best.’ Some common ones include setting performance objectives, offering rewards, paying bonuses, and organizing games to … Continue reading
Customers do business with people they know, like and trust. This is the golden rule of sales and marketing. When people know you, like you and trust you, they are more likely to do business with you. It is usually that … Continue reading
Most companies typically deliver a product or service to people or other companies. At the same time, most companies hire vendors to provide them with products and services. For example, a doctor provides medical advice and assistance to people concerning … Continue reading
Your Secret Power The most important secret to being successful is understanding the power that you have to make it happen. When people see you, what do you think is happening in their minds? They are making instant judgments about … Continue reading
